Problems Downloading or Placing An Order?
All standard quizzes on our website can be instantly downloaded after payment.
- Once you have paid, you'll be taken to your customer account. (If not, you can access it through the My Account button on the homepage).
- On the left of the page, click the ‘My Downloadable Products’ button.
- You’ll see all the quizzes you’ve purchased, newest first.
- In the Title Column, the name of the product is on the left.
- On the right, it will say "Download File". Click on this link. (Please note: On some of our older products the name of the product is listed twice instead of Download File—you’ll will need to click the file name to the right.)
- The file should start downloading. This may appear at the bottom of your screen depending on your browser
- You'll also receive an email with the links to download on it
- If you "Open" the file once you've paid, the file will appear on your screen.
- Save it immediately on your PC somewhere you can find it later
If you're still having problems either ordering or downloading, then please read the details below -
You can call us on 01785 214529, Monday to Friday, 9:30am - 4:30pm or use Live Chat on the site.
Can't Add to Basket?
Occasionally web browsers (mainly Google Chrome) will update overnight - this may cause problems.
- Try another web browser if you have one - e.g. use Internet Explorer instead of Chrome
- The next time you order, the problem will probably rectify itself on the original browser.
- Alternatively, you can delete the cookies stored on your PC and try again.
Deleting Google Chrome Cookies
- At the top right of your screen, you'll see three vertical dots, click them, then select "More Tools"
- Now click "Clear Browsing Data". Tick "Cookies and other site data". Now click the button that says "Clear Browsing Data"
- Try adding to basket now
Deleting Microsoft Explorer Cookies
- At the top right of your screen, you'll see three horizontal dots - click them, then click "Settings"
- In the section marked Clear Browsing Data click "Choose What To Clear"
- Make sure "Cookies and Website Data" is ticked - now click "Clear" - you might also want to leave the button on that says "Always clear this when I close the browser"
If all else fails: -
Use our Online Chat button at the bottom right of your screen or call us on 01785 214529
For out of hours, send a text message or WhatsApp message to 07796 716952 - DON'T RING THIS NUMBER as it is for texts only
Missed the Download Page?
Don’t panic! Your purchases are still available on your account.
- Go to the company homepage and follow the instructions for question 1.
- Can’t find your purchases? Then contact us immediately.
- Can’t log in? Follow the instructions below.
Can't Sign In?
- If you can't sign in - firstly have you created an account? If not then create a new account.
- Make sure if you have got an account, you delete any passwords that prefill in the password box and manually type your password in.
- If you tried to create an account and the system has rejected you as you're already on the system, then on the Login screen, click Forgot Password.
- The system will now email you a new password.
Reset Password Doesn't Work?
Occasionally the system will send you a password reset, you click this, it doesn't work - you try again then it still doesn't work. You're now pulling your hair out!!!!
This is a problem with your web browser which is storing cookies incorrectly. The simplest way is for us to reset your password manually.
Not Urgent? - Email us at email@example.com with your email address and your home address
During Office Hours - Call us on 01785 214529 and we will do it over the phone.
Order Status is Pending or Processing?
If you've ordered using a store credit, then the order may not be immediately available. This is due to the system having a failsafe method stopping zero value orders being instant in case of product pricing error. We will manually process during weekday office hours - if you need your quiz urgently, please reorder and pay using a credit/debit card and email us details of the order - we will refund the order back to your card.
Similarly if you've added a free quiz to your basket and gone through the checkout then this won't be available instantly, we need to free it up which is done Monday to Friday. Free quiz samples don't need to be added to basket, just go back to the product page and click the link to download.
Finally, if you order a mix of quizzes to be sent by post and to be downloaded the same applies - the downloadable items won't be available until we process the postal part of the order. See above.
Can't Open Files? - Can't Download Files?
There are a limited number of times that you can download the files - if you keep clicking download and don't watch where the file is downloading to, then the download will expire.
If you can't download, during office hours please call us on 01785 214529 - out of office hours, then email firstname.lastname@example.org and we will send the files to you next working day
Out of hours and need your quiz urgently? - Please reorder the same quiz and follow the instructions at the top of this page. Then email us at the address above telling us that you've made a duplicate order - we will refund your first order next working day
All our files are in PDF format. There are three potential problems for you if your PC etc. won't open the file.
1) You may not have a PDF Reader installed - We suggest Adobe which is free - download it here - install on your PC
2) Your PC is using your web browser to open the file. To ensure this isn't the case then navigate to where you have the quiz file saved - Right Click - Open With - then left click on the name of your PDF Reader (WE suggest if prompted you say "Yes" to "Always do this". Now try opening the file.
3) You are trying to open on a mobile device - if this is the case you may need to follow the instructions above and use a desktop PC
Can't Print The Files?
You can see the file but it won't print? - If the file is on your screen then it's downloaded OK - in this case you have an issue with your printer or printer driver - seek advice.
If the file can be seen on screen but bits of words etc. are missing then your PC is trying to print/open using the web browser - refer to point 2) above
Out of Hours and Need Help Urgently?
If the above doesn't work and you need help urgently out of hours, we may be able to help you.
Please send a text message or WhatsApp to 07796 716952 - DON'T RING THIS NUMBER as it is for texts only