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Problems Downloading or Ordering

Problems Downloading or Placing An Order?

 

All of the standard quizzes on our website can be instantly downloaded once you have paid.

If you "Open" the file once you've paid, once you have the file on screen then save it on your PC somewhere you can find it later

Ideally save the file immediately.

 

If you're having problems either ordering or downloading, then please read the details below - you can call us on 01785 214529 Monday to Friday 930am - 430pm or use Live Chat on the site. 

 

 

How To Order and Download Instantly

Add the quizzes to your basket, pay and you'll then be taken to your customer dashboard - left hand side near the bottom, click My Downloadable Products you'll see the quizzes you've just ordered, the newest is at the top.
In the Title Column you'll see the name of the product on the left - to the right it will say "Download File". On some of our older products the name of the product is listed twice.

Click either "Download File" or the right hand of the file names and the file should start downloading - this may appear at the bottom of your screen dependent on your browser.

 

Can't Add To Basket

Occasionally web browsers (mainly Google Chrome) will update overnight - this may cause problems such as when you click Add To Basket, nothing happens

Try another web browser if you have one - e.g. use Internet Explorer instead of Chrome - next time you order, the problem will probably rectify itself on the original browser

Altenatively, delete the cookies stored on your PC and try again

 

 

 

  • Deleting Google Chrome Cookies

Top right of your screen you'll see three vertical dots, click them then "More Tools"

Now click "Clear Browsing Data". Tick "Cookies and other site data". Now click the button that says "Clear Browsing Data"

Try adding to basket now

 

  • Deleting Microsoft Explorer Cookies

 

Top right of your screen, you'll see three horizontal dots - click them then click "Settings"

In the section marked Clear Browsing Data click "Choose What To Clear"

Make sure "Cookies and Website Data" is ticked - now click "Clear" - you might also want to leave the button on that says "Always clear this when I close the browser"

 

 

If all else fails - use our Online Chat button at the bottom right of your screen - Call us on 01785 214529 - or out of hours send a text message or WhatsApp message to 07796 716952 - DON'T RING THIS NUMBER as it is for texts only

 

Missed the Download Page

 

If you missed the download page after payment, you'll also be sent an email. This will be a second email after your WorldPay/Paypal receipt. There are links on here to download the products instantly.

 

 

Email not working and Downloading Manually Later

 

Sometimes your web browser may not work properly and therefore the quiz won't download - in which case download manually.

 

Go to our homepage - https://www.instant-quizzes.co.uk/ - Top right if it says Logout, then click My Account - if it says Login, then click that and sign in to your account using your email address and password

Can't login - See Below - Can't Sign In

Once you've signed in, you'll be in your Customer Dashboard

 

Here click the link marked My Downloadable Products (half-way down, left hand side) you'll see the quizzes you've just ordered, the newest is at the top.
In the Title Column you'll see the name of the product on the left - to the right it will say "Download File". On some of our older products the name of the product is listed twice.

 

Click either "Download File" or the right hand of the file names and the file should start downloading - this may appear at the bottom of your screen dependent on your browser

 

 

Can't Sign In

 

If you can't sign in - firstly have you created an account? If not then create a new account.

Make sure if you have got an account, you delete any passwords that prefill in the password box and manually type your password in.

If you tried to create an account and the system has rejected you as you're already on the system, then on the Login screen, click Forgot Password.

The system will now email you a new password.

 

 

Reset Password Doesn't Work

 

Occasionally the system will send you a password reset, you click this, it doesn't work - you try again then it still doesn't work.

You're now pulling your hair out!!!!

This is a problem with your web browser which is storing cookies incorrectly

The simplest way is for us to reset your password manually.

Not Urgent? - Email us at mail@instantquizzes.co.uk with your email address and your home address

During Office Hours - Call us on 01785 214529 and we will do it over the phone.

 

 

Order Status is Pending or Processing

If you've ordered using a store credit, then the order may not be immediately available. This is due to the system having a failsafe method stopping zero value orders being instant in case of product pricing error. We will manually process during weekday office hours - if you need your quiz urgently, please reorder and pay using a credit/debit card and email us details of the order - we will refund the order back to your card.

Similarly if you've added a free quiz to your basket and gone through the checkout then this won't be available instantly, we need to free it up which is done Monday to Friday. Free quiz samples don't need to be added to basket, just go back to the product page and click the link to download.

Finally, if you order a mix of quizzes to be sent by post and to be downloaded the same applies - the downloadable items won't be available until we process the postal part of the order. See above.

 

 

Can't Open Files - Can't Download Files

 

There are a limited number of times that you can download the files - if you keep clicking download and don't watch where the file is downloading to, then the download will expire.

If you can't download, during office hours please call us on 01785 214529 - out of office hours, then email mail@instantquizzes.co.uk and we will send the files to you next working day

Out of hours and need your quiz urgently? - Please reorder the same quiz and follow the instructions at the top of this page. Then email us at the address above telling us that you've made a duplicate order - we will refund your first order next working day

 

All our files are in PDF format. There are three potential problems for you if your PC etc. won't open the file.

1) You may not have a PDF Reader installed - We suggest Adobe which is free - download it here - install on your PC

 

2) Your PC is using your web browser to open the file. To ensure this isn't the case then navigate to where you have the quiz file saved - Right Click - Open With - then left click on the name of your PDF Reader (WE suggest if prompted you say "Yes" to "Always do this". Now try opening the file.

 

3) You are trying to open on a mobile device - if this is the case you may need to follow the instructions above and use a desktop PC

 

 

Can't Print The Files

 

You can see the file but it won't print? - If the file is on your screen then it's downloaded OK - in this case you have an issue with your printer or printer driver - seek advice.

If the file can be seen on screen but bits of words etc. are missing then your PC is trying to print/open using the web browser - refer to point 2) above

 

 

Out of Hours and Need Help Urgently

 

If the above doesn't work and you need help urgently out of hours, we may be able to help you.

Please send a text message or WhatsApp to 07796 716952 - DON'T RING THIS NUMBER as it is for texts only